When you visit www.Smartypants.co.in or send e-mails to us, you are communicating with us electronically. You are consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. www.Smartypants.co.in and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
RISK OF LOSS
All items purchased from www.Smartypants.co.in are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
www.Smartypants.co.in and its affiliates attempt to be as accurate as possible. However, www.Smartypants.co.in does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees.
With respect to items sold on Hil creation.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products, which will not available.
Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by www.Smartypants.co.in
All the internal calculations for the prices in our system is done by INR(Indian Rupees) though you can view prices in your preferred currency using the currency converter link. This currency converter is only indicative and a value added tool. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.
All of www.smartypants.co.in orders are shipped from our warehouse in Surat, Gujarat, India to your provided shipping address. Processing of your order will depend upon the order quantity you place. In India we normally deliver within7 working days. International delivery details will be conveyed to the customer every time they place the order.
Shipping destinations offered by www.hilcreation.com for delivery will be extended and updated from time to time and listed online.
We can only process one shipping address per order. So, if you would like to order several items and ship to different addresses, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P.O. Box details in any part or form.
Courier Company will attempt delivery 2 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call Courier Company’s Customer Service at their local number and quotes your tracking number to trace your package.
DUTIES AND TAXES
All of www.Smartypants.co.in orders are shipped from our warehouse in Surat, India. Due to the nature of international shipping, customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. We are unable to calculate when and how much these customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. If you are presented with an invoice from Courier Company for import duties and taxes, you will have to pay Courier Company directly at the time of delivery. www.hilcreation.com takes no responsibility for non delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.
EXCHANGES, RETURNS AND REFUNDS
www.Smartypants.co.in has ‘no return, no exchange no refund' policy for orders to be delivered outside India. For order to be delivered in India we only offer exchange. Please read our shipping and return section for complete information.
At Smartypants , we value your concerns about online privacy & security while browsing and buying at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please email us at (Create Mail Id). We value your feedback and look forward to improving our services to better meet your needs.
WHEN AND WHAT INFORMATION DOES HIL CREATION COLLECT?
Hil creation collects basic information required to service your requests, including your name, mailing address, and phone number. This information is gathered when you create a new account. Your card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security.
WHY DO WE COLLECT THIS INFORMATION?
The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your order, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our products, services, website content and navigation.
DOES SMARTYPANTS SHARE MY INFORMATION WITH OTHER COMPANIES?
Smartypants respects that you do not want your personal information shared with other companies. Therefore, the information which you provide will only be used for your intended purpose and to complete your online buying. Hil creation does not share, rent or sell your information with any other company.
LINKS TO OTHER SITES
At times, Smartypants may provide links to other company websites which we believe may be of interest to you. Smartypants is not responsible for the content or services on these sites, and if you choose to explore these links we suggest you review their privacy policies.
HOW DO I UPDATE MY ACCOUNT INFORMATION?
It is quick and easy to update your account information. Simply log in at My Account and you can change your details. Please note that we do not store your credit/debit card information in your personal profile.
Policies & Regulation
Policies & Regulations Shipping and delivery
At Smartypants, our aim is to ship our products in a quick, safe and inexpensive manner. We deliver worldwide and within India.
For domestic order(delivery within India) we offer courier service only. Delivery will happen within 7 working days from the day we receive the order.
CANCELLATIONS, EXCHANGES AND RETURN
Cancellations will be accepted if the order has not been shipped from our end. Before you return a product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let’s not think of a minor irregularity or joint mark on the surface of the products as a defect. Handicraft by definition means a glorious uncertainty when it comes to uniformity.
Please read below our exchange and return policies before you exchange or return any item.
EXCHANGE AND RETURN POLICY FOR ORDERS WITHIN INDIA
Inform us at (Create mail id) within 7 days from the date of delivery if any return or exchange needed.
Email us the reason for exchange or return.
On approval for the exchange or return customer will be asked to send the goods (in their original form) back to Hil creation. Hil Creation will not arrange return delivery.
After receiving the goods back Customer will get an email from www.Smartypants.co.in approving the exchange or refund. Refunds will be processed through the same online mode in 10-15 working days. Customer can also be asked for Savings bank account details.
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